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Frequently asked questions

About the Website

  • Ads are visible on IDELLO when you browse without a subscription. For one, we recommend that you sign up for free on the page. This will give you the opportunity to navigate the website by viewing some resources in full. You will also have access to plenty of video excerpts.
    Afterwards, you can subscribe. To subscribe, go to Manage my subscriptions in your profile, or view our offered Subscriptions

  • Send an email to idello@tfo.org and describe your problem in as much detail as possible (username, email address, browser used, etc.). If you can, please include one or multiple screenshots showing the problem.
    You may also call toll-free: 1 844 4 IDELLO (1 844 443-3556)

  • Send us your partnership offers at idello@tfo.org and we will follow up as soon as possible.

Subscriptions

  • If you are a teacher in a Manitoban school board, you are immediately entitled to an institutional subscription providing you with complete IDELLO content access. Subscribe using your school board email address and select your school board in the institution list.

  • If you are a teacher in an Ontarian or a Manitoban school board, you are immediately entitled to an institutional subscription providing you with complete IDELLO content access. Subscribe using your school board email address and select your school board in the institution list.

  • Our various subscription plans and their benefits are detailed on our Subscriptions page.
    Institutional subscriptions provide access to all of IDELLO’s content. They are reserved for schools, school boards, or other educational establishments that wish to provide their teachers with subscriptions through bulk licenses.
    Individual subscriptions provide access to all website features and resources except some video content for reasons of copyright. IDELLO is continually working to acquire new content for both subscription types.

  • To request a quote, you must be signed up as the administrator of an institution. Once logged in, you can fill out a quote request form on the Subscriptions page, at the bottom of the INSTITUTIONAL section.
    An IDELLO customer service agent will follow up with you within 48 hours.

  • All your profile and subscription information is available when you are
    signed in. The Sign In option in the top right corner is available from any website page. When signed in, you can also retrieve all your information from the Dashboard.

  • Please contact an IDELLO customer service agent at idello@tfo.org or by phone at 1 844 4 IDELLO (1 844 443-3556).

  • Go to Manage my subscriptions in your profile, then click on Cancel subscription. The change will become effective at the end of the current payment cycle. HeapMedia83975

  • As a parent, you can purchase an individual subscription. The benefits of individual subscriptions are detailed in our Subscriptions page.

Search

  • La recherche avancée est accessible depuis la fonction Explorer les ressources présente en haut de page partout sur le site. Elle s’articule autour d’un menu de filtres performants permettant une exploration simple et rapide. Vous pouvez aussi faire une recherche par mot-clé depuis le champ de recherche Recherche par mot-clé en la combinant ou non à un ou plusieurs filtres.

Videos

  • All IDELLO resources are in French, with only a few exceptions. The subtitles available in the video player only include close captioning in the video’s language for the deaf or hard-of-hearing. However, a transcription of videos is available. This feature is very useful for French-as-a-second-language learners. These options are available directly in the video player, by clicking on the accessibility icon HeapMedia83980.

  • Yes. All our videos, with some exceptions only, provide close captioning and video transcription for the deaf and hard-of-hearing. These options are available directly in the video player, by clicking on accessibility icon HeapMedia83981

Student Access

Content copyrights

  • IDELLO retains the educational broadcasting rights in Canada for all videos presented on the site. Only a select few series and videos have rights for all North America or the World.
    Please note that part of IDELLO’s resources are accessible worldwide using a free account (TFO productions videos, websites, games, apps).

  • Some videos and websites featured on IDELLO are subject to limited duration copyrights. They therefore have an expiry date. IDELLO seeks to systematically renew copyrights for resources presented on the site and referenced in some documents, but this may not always be possible for various reasons outside of our control.

Password and username

Content

  • Every resource page contains the icon Add to my bookmarks HeapMedia84006.

    By clicking on it, you can add the resource to your unsorted bookmarks, to one or multiple existing folders, or create a new folder directly. Under My Resources in your profile, you can create folders to organize your bookmarks.

  • Every resource page contains the Collaborate icon HeapMedia84007 .

    It allows you to share resources with a group or on social media like Facebook, Twitter, and Pinterest.

  • On the Activities page, you can add a resource from your list of bookmarks. To add a resource that isn’t in your bookmarks, visit the resource’s page and click the Add to an activity button, using the Collaborate icon
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  • Go to My Resources, then Create an Activity.
    You can find it in your list of activities and complete it by clicking on the Edit icon
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    If you want, you can add a quiz to your activity.